FAQ

Payment:

We accept any major credit/debit cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

All prices are in USD ($). If you prefer to pay in EUR (€) please contact us at info@cueroandmor.com and we will send payment request in EUR (€). 

Shipping / Taxes / VAT:

Please allow 2 to 5 business days for your order to be shipped after payment - no shipping will be made on Saturday, Sunday or Holidays. 

  • USA:
    • We offer free UPS shipping on all orders within the continental U.S. Estimated delivery time of 2-5 business days depending on location.
    • Sales tax will be charged on orders shipping to California State.
    • No other tax or import duty will be applied to orders shipped within the US.
    • For expedite deliveries please contact us at info@cueroandmor.com and we can arrange different options for you to choose from.

 

  • EUROPE:
    • We offer free UPS shipping on all European orders. Estimated delivery time of 2-6 business days depending on location. Shipping from Spain.
    • VAT is included in the prices.
    • No other tax or import duty will be applied to orders shipped within European Union.
    • For expedite deliveries please contact us at info@cueroandmor.com and we can arrange different options for you to choose from.

 

  • International orders:
    • Flat 35$ fee per item with premium UPS Express Saver service. Estimated delivery time 3 to 5 business days. This is our recommended shipping for our international customers.
    • Free TNT International shipping. Estimated delivery time of 5 - 10 business days.
    • All duties, customs, taxes and any and all other costs associated with receiving shipment for international deliveries are at Buyer's responsibility. If a package takes longer than expected to arrive, we ask you a 3 week waiting period (4 weeks for non-USA shipping) for the package to be sent back to us, the sender, or to arrive to you, the buyer. Please note that Cuero&Mør is not responsible for lost packages by the shipping carrier.
    • For expedite deliveries please contact us at info@cueroandmor.com and we can arrange different options for you to choose from.

 

Cancellations, Returns & Exchanges

At this time ALL SALES ARE FINAL. If you have any problems with your order, please contact us within 48 hours of package receipt to info@cueroandmor.com. We will try our best to resolve any issues.

Enjoy your bag!